Refund Policy

Thank you for shopping at POWL. We pride ourselves on the quality and freshness of our cold-pressed juices. Given the perishable nature of our products, our refund policy is designed to ensure customer satisfaction while considering the unique aspects of our business.

Refund Eligibility

Due to the perishable nature of our cold-pressed juices, we do not accept returns. However, we understand that unexpected situations can occur. Our refund policy is as follows:

• Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us within [insert number] hours of receipt with photographic evidence. Upon review, we may offer a full refund or replacement at our discretion.

• Order Cancellation: If you need to cancel your order, please do so within [insert time frame] hours of placing the order. Orders canceled after this period may not be eligible for a refund.

• Incorrect Orders: If you receive an incorrect product, please contact us within [insert number] hours of receipt. We will arrange for the correct product to be sent to you at no additional cost or offer a refund at our discretion.

Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at info@powl.online within the specified timeframe for your issue.

2. Provide your order number and detailed reason for the refund request.

3. Include any photographic evidence in the case of damaged or defective products.

4. Await our customer service team's response for further instructions.

Refund Processing

Upon approval of your refund request, we will process your refund to your original method of payment within 5 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your card issuer's policies.

Changes to Our Refund Policy

Powl reserves the right to modify this Refund Policy at any time. We encourage you to review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Us

If you have any questions or concerns about our Refund Policy, please do not hesitate to contact us at info@powl.online.